Frequently Asked Questions

No. You only receive an Order Confirmation by email, with all the details. We do not put any paperwork in the box, because most of our presents go straight to the child which saves you doing all the work - that is what Wicked Uncle is all about. As well as being the best place to buy Brilliant Children's Presents.

Yes we can. Place your order as normal and then email us at cs@wickeduncle.co.uk. Specify when you would like the parcel to be sent. We will then confirm this with you.

Yes. We have a fabulous choice of different gift wrap for our presents, which costs £3.00 for the first gift and £2.00 for all other gifts in the same order. You can select this option during Checkout and also add a handwritten card for £2.95. It looks as good as if you have done it yourself. Or better.

No, we only deliver within the UK and do not send parcels abroad.

Due to customs restrctions, we cannot deliver to the Channel Islands.

For any order for the United States, we have a separate website for Wicked Uncle USA, www.wickeduncle.com

Orders for our presents placed before 4pm Monday to Friday are dispatched the same day and Royal Mail delivery normally takes 2-3 days.

We send you a 'Track your Delivery' email by 12 noon the day after the parcel is sent

We use the Royal Mail Track & Trace service which means the postman has to scan the parcel when it is delivered.  Since Royal Mail often leave parcels with neighbours or in your 'Safe Place', please check if this has happened.

For any delivery problem, please let us know as soon as possible on cs@wickeduncle.co.uk. You must inform us within 7 days of purchase so we can investigate with Royal Mail.

In addition to your legal rights, we allow you to return goods if you don't want them for any reason within 30 days of purchase.  Must be returned unopened and in the original packaging please. We ask you to cover the cost of postage for returning an unwanted present. 

Christmas Returns...Our standard 30 day returns policy has been extended to 10th January 2025 for all items purchased after November 1st 2024

If there is a problem or fault with any of our products or our service, let us know and we will sort it out. Please email us at cs@wickeduncle.co.uk.

You don't have to fill out forms or get a returns number. Please include your name, telephone number and email so we know who sent it. It is useful to get proof of postage. Our address is:

Wicked Uncle, Chiswick Avenue, Mildenhall, Suffolk IP28 7AY

We ask you to cover the cost of postage for returning an unwanted present.

Any problems or queries, email us at cs@wickeduncle.co.uk

No, each order can only go to a single delivery address. We used to do it, but it was over-complicated and prone to error. So we made it simple. But we can keep all your details so placing two separate orders is really fast.

You can select the Free Gift Message option during Checkout. Or select a Greetings Card to buy during Checkout. Our cards are hand written with your message so it makes the present nicer and more personal.

Plus every parcel always includes a special Wicked Uncle Thank You postcard with your name and address already on it.  So gratitude comes included!

Because we put a huge amount of effort into choosing our presents and finding toys, games and unusual gifts which children like and which they - and we - think are fun.  We go to lots of toy and gift shows, we talk to toy inventors, we look out for the next trend and of course we ask kids what toys girls and boys really like. With over 50,000 positive reviews, trust us, we know!

If you buy something from the 6 year old boys' toys section, we assume the birthday is imminent. We then send you a reminder at about the same time next year to buy a present for a 7 year old boy. We also put clever age-related present suggestions into the email so it is dead easy. And you can enter all the birthdays you can think of in the Reminders in My Account.

Click here to go to Wicked Uncle USA www.wickeduncle.com.

So people can find what they are looking for faster.  We separate age and gender to make it easier for our customers to select a present 

Most presents are in both genders, but our age categories are sorted by Popularity as standard (other options are available) and this is very different for Boys & Girls.  The order of Popularity is determined solely by our customers' purchases.

So a popular choice in Boys may well be less popular in the same age for Girls - they are displayed but just further down the page.

If you would rather see all the presents in an age category, just select "All" and then choose the age.

We use the information for the purpose of fulfilling your orders and reminding you about birthdays.  We also send emails out on a regular basis with details of new and interesting stuff and reminding you about important events eg Xmas.

Yes, we are delighted to do so. We will happily take back and dispose of any electrical or electronic item sold by us. All you have to do is post the item to us at your expense together with your original Order Confirmation number or other identifying information.

We will also dispose of old items on a like for like basis. ie If you buy a new battery powered monkey from us, you can dispose of your old battery powered monkey by posting it to us at your expense within 28 days of your purchase. We will then ensure the old monkey is disposed of in accordance with WEEE regulations.

We would advise you that there may well be more convenient local schemes operated by your local council for the safe disposal of such electronic and electrical items.

Remember, if an item has the crossed out wheelie bin on the product or packaging then you have a duty to dispose of it safely so that it does not end up in landfill thereby avoiding hazards to human health and our environment. Don't put it in with your normal household waste, either return it to us or dispose of it safely elsewhere via your local council. We ourselves operate on a business park and all our waste is safely taken care of as part of our rental agreement.

From 1 January 2021, parcels posted to/from BFPO customers located in EU/UK will require either a Royal Mail Customs Notification 22 (CN22), Customs Notification 23 (CN23) or Parcelforce Customs Pack (CP72) and Electronic Customs Data (ECD).

New customs declaration procedures (CN22/CN23/CP72/ECD) will need to be completed by the seller/sender for products destined for overseas BFPO locations. Ordering/sending customers should have the opportunity to either pay VAT/clearance charges (if applicable) up front or opt for these charges to be paid by the recipient under local country arrangements. Additionally, from March 2021, there will be a requirement to supply ICS2 EU customs pre-arrival data which will be linked to your parcel and new mail VAT processes are scheduled for introduction in July.