Deliveries & Returns

Deliveries

We only send parcels within the UK. (Excluding Channel Islands)

Royal Mail Tracked 24 is £3.99

Orders placed before 4pm are sent out the same day and are usually delivered next day

We do not ship on Saturdays or Sundays, so any weekend order, placed after 4pm on Friday, will be be sent out on Monday.

DPD Delivery is £8.99. Orders must be placed before 2pm please. This service ensures your order will arrive on the day shown at Checkout, which is Next Day for orders before 2pm.

DPD next day service is not available to certain further parts of the UK (Highlands, Channel Islands, Northern Ireland) as delivery there will always take a little longer.

Returns

We offer a 30 day policy to return an item for any reason, provided it is unopened and in the original packaging.

Your item must be returned within 30 days of purchase please. We cannot accept any item returned after 30 days. (Note: the legal requirement for online purchases is 14 days, we have extended this)

Please include your name, telephone number and email so we know who sent it. We ask you to cover the cost of postage.  Our address is:

Wicked Uncle, 15 Chiswick Avenue, Mildenhall, Suffolk IP28 7AY

This policy is offered in addition to your legal rights.

Faulty or Damaged? If there is a fault with any of our products or our service, just let us know and we will sort it out. Please email us at cs@wickeduncle.co.uk

Delivery Problems

For any delivery problem, please let us know immediately on cs@wickeduncle.co.uk. Please do not wait to contact us, your parcel should only take 2 working days to arrive.

For Royal Mail, deliveries usually take 1-2 working days, sent by Royal Mail Tracked 24.

The Track & Trace service means the postman has to scan the parcel when it is delivered.  We send a Track your Delivery email with every order so you can track your parcel.

You must inform us within 7 days of purchase please, so we can investigate within Royal Mail's required time scale.

Amazing Customer Service!

Amazing customer service. I bought a toy robot as a Christmas present, my son opened it and part of it was broken, I emailed Wicked Uncle andgot a quick reply saying that they'd send me a replacement part. Received tracking for this the next day and received the replacement part the day after. Works perfectly now. Brilliant service.

Rebecca Taylor 18 Feb 2025

I was very pleased with the service you provide , and will certainly use your service again. Thank you so much.

Stephanie Sheppard 18 Feb 2025

Satisfied customer

Promptly delivered - good info about tracking it.

Recent Customer 18 Feb 2025

Excellent

Recent Customer 18 Feb 2025

Promptly delivered meets expectations and fun

Recent Customer 18 Feb 2025

Excellent

very prompt delivery, helpful customer service and well packaged. Very good service. The items were great too.

Recent Customer 18 Feb 2025

Excellent. Would recommend

Service excellent. Presents wrapped and delivered on time

Recent Customer 18 Feb 2025

Reliable source of interesting toys, games etc.

Excellent website, efficient and speedy delivery.

Recent Customer 17 Feb 2025

Perfect in every way. Thank you.

I was very pleased with the whole experience using your web site, from ideas for my 4 year old granddaughter to having the itemswrapped before delivery. She was delighted with her parcel. Thank you so much and will be using you again.

Recent Customer 17 Feb 2025

Great selection of products. Helpful guide for ages. Fast delivery. Well packaged.

Marlene Walker 17 Feb 2025

A prompt delivery

I bought a gift for my grandchild, which was much appreciated. Wicked uncle dispatched it promptly.

Recent Customer 17 Feb 2025

Excellent

Excellent, very quick delivery. Bought this for my 8yr old granddaughter, I'm sure she will be delighted with it

Recent Customer 17 Feb 2025

Fast and efficient ordering process. Very happy with the wooden dinosaur puzzle. Good quality.

Recent Customer 16 Feb 2025

Really good, well thought out service. Helped me out enormously when I was worried the present wouldn't arrive in time.

Jeff Biggs 16 Feb 2025

Excellent service

Very easy telephone call quickly answered by a real person ! Dealt with in a very professional manner Delivered , wrapped, card included and on time . Thankyou and will have no hesitation ordering in future

Recent Customer 15 Feb 2025

Wicked Uncle hits the mark again!

Very prompt delivery and gift wrapped! Our 5 year old great- nephew was thrilled with his presents.

Chris Stemp 15 Feb 2025

A good find

Very prompt delivery and an easy site to use

Jessie Condie 15 Feb 2025

Brilliant service

Quick delivery and great products at great prices. My nephew was very happy with his present!

Recent Customer 15 Feb 2025

Good inspirational gifts

Great ideas

Recent Customer 15 Feb 2025

Great company

Really good . I was kept up to date and received the item in good time . The ribbon twirler is spectacular and I’m looking forward to giving the kite as a present .

Jane Rowland 14 Feb 2025

Fast service , innovative games

Excellent . Parcel arrived very quickly

Recent Customer 14 Feb 2025

Always well presented, never pushy, so useful when you live a long way from recipients and can’t deliver present yourself! Very well done!

Recent Customer 14 Feb 2025

The service we received was excellent. The delivery was brilliant as was the way we were treated during the ordering process. However, all that was surpassed by the quality ofour purchase which was really off the scale. It was absolutely first class. Many many thanks

Recent Customer 14 Feb 2025

Robot

Great service, bought as a present and not given yet so cannot comment on yhe actual product. Looks ook though. Grandson is into robotics.

Recent Customer 14 Feb 2025

Brilliant site , great choice . Super speedy service

Great unusual choices , priced well & super speedy delivery . ?? what’s not to love ??

Recent Customer 14 Feb 2025

Robot

Prompt delivery, thank you. Bought as a present for nephew.

Recent Customer 14 Feb 2025

Brilliant presents and service- thank you

Excellent as always. You make present buying so easy.

Recent Customer 13 Feb 2025

Deliveries always very quick.

Recent Customer 13 Feb 2025

Always best quality and very quick postage nothing else to say except as usual it’s brilliant

Recent Customer 13 Feb 2025

Very good

It's very quick and easy to place and receive orders and everything has been very satisfactory.

Recent Customer 13 Feb 2025