We only send parcels within the UK. (Excluding Channel Islands)
Royal Mail Tracked 24 is £3.95
Orders placed before 4pm are sent out the same day and are usually delivered next day
We do not ship on Saturdays or Sundays, so any weekend order, placed after 4pm on Friday, will be be sent out on Monday.
DPD Delivery is £8.95. Orders must be placed before 2pm please. This service ensures your order will arrive on the day shown at Checkout, which is Next Day for orders before 2pm.
DPD next day service is not available to certain further parts of the UK (Highlands, Channel Islands, Northern Ireland) as delivery there will always take a little longer.
We offer a 30 day policy to return an item for any reason, provided it is unopened and in the original packaging.
Your item must be returned within 30 days of purchase please. We cannot accept any item returned after 30 days. (Note: the legal requirement for online purchases is 14 days, we have extended this)
Christmas Returns...Our standard 30 day returns policy has been extended to 10th January 2025 for all items purchased after November 1st 2024
Please include your name, telephone number and email so we know who sent it. We ask you to cover the cost of postage. Our address is:
Wicked Uncle, 15 Chiswick Avenue, Mildenhall, Suffolk IP28 7AY
This policy is offered in addition to your legal rights.
Faulty or Damaged? If there is a fault with any of our products or our service, just let us know and we will sort it out. Please email us at cs@wickeduncle.co.uk
For any delivery problem, please let us know immediately on cs@wickeduncle.co.uk. Please do not wait to contact us, your parcel should only take 2 working days to arrive.
For Royal Mail, deliveries usually take 1-2 working days, sent by Royal Mail Tracked 24.
The Track & Trace service means the postman has to scan the parcel when it is delivered. We send a Track your Delivery email with every order so you can track your parcel.
You must inform us within 7 days of purchase please, so we can investigate within Royal Mail's required time scale.
Wicked Uncle is rated 99 out of 100 for Customer Service based upon 55036 reviews.
