We only send parcels within the UK, we do not send abroad.
Monday to Friday, orders placed before 4pm are sent out the same day. All weekend orders are sent out on Mondays.
Royal Mail Tracked is £2.99 - Delivery is 3 to 4 days
Royal Mail Tracked 24 is £4.99 - Delivery is 1 to 2 days
DPD Delivery is £8.99. Orders must be placed before 2pm please. This service ensures your order will arrive on the designated day shown at Checkout,.
Delay Shipping is £4.99 - sent Royal Mail Tracked 24 - Select your shipping date and order well before the Big Day
Returns
We offer a 30 day policy to return an item for any reason, provided it is unopened and in the original packaging.
Your item must be returned within 30 days of purchase please. We cannot accept any item returned after 30 days. (Note: the legal requirement for online purchases is 14 days, we have extended this)
Please include your name, telephone number and email so we know who sent it. We ask you to cover the cost of postage. Our address is:
Wicked Uncle, 15 Chiswick Avenue, Mildenhall, Suffolk IP28 7AY
This policy is offered in addition to your legal rights.
Faulty or Damaged? If there is a fault with any of our products or our service, just let us know and we will sort it out. Please email us at cs@wickeduncle.co.uk
For any delivery problem, please let us know immediately on cs@wickeduncle.co.uk. Please do not wait to contact us, if you think delivery is late.
For Royal Mail Tracked 24, deliveries usually within 2 days. For Royal Mail Tracked, delivery is usually within 4 days
The Track & Trace service means the postman has to scan the parcel when it is delivered. We send a Track your Delivery email with every order so you can track your parcel.
You must inform us within 7 days of purchase please, so we can investigate within Royal Mail's required time scale.
Wicked Uncle is rated 99 out of 100 for Customer Service based upon 57089 reviews.
